Privacy Policy

1. Introduction

RNVS Inovative AI LLP ("Reliable Neural & Vision Systems", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit rnvsai.com, use our products and services, or otherwise interact with us (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services:

Information you provide to us

• Account information: name, email address, password, and role when you register an account.
• Contact & enquiry details: information you submit through contact forms, booking requests, or support requests, including phone number, company, project details, budget, and timeline.
• Communications: the content of messages you send us and our correspondence with you.
• Payment information: billing details processed by our payment providers (we do not store full card numbers).

Information collected automatically

• Usage data: pages visited, time spent, links clicked, referring URLs, and other interactions with our Services.
• Device & technical data: IP address, browser type, operating system, device identifiers, and language preferences.
• Cookies & similar technologies: as described in our Cookie Statement.

Information from third parties

We may receive information about you from third parties such as authentication providers (e.g., Google sign-in), analytics providers, and business partners.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve our Services;
• Create and manage your account and authenticate you;
• Process bookings, projects, invoices, and payments;
• Respond to your enquiries, requests, and support tickets;
• Send administrative messages, updates, security alerts, and (where permitted) marketing communications;
• Personalise content and understand how our Services are used;
• Detect, prevent, and address fraud, abuse, and security issues;
• Comply with legal obligations and enforce our terms.

4. Legal Bases for Processing

Where applicable law (such as the EU/UK GDPR) requires it, we process your personal data on the following legal bases:

• Performance of a contract: to provide the Services you request;
• Legitimate interests: to operate, secure, and improve our business, where not overridden by your rights;
• Consent: for marketing communications and certain cookies, which you may withdraw at any time;
• Legal obligation: to comply with applicable laws and regulations.

5. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers: vendors who perform services on our behalf (hosting, analytics, email, payment processing) under confidentiality obligations;
• Professional advisers: lawyers, accountants, and auditors where necessary;
• Legal & safety: authorities or third parties when required by law or to protect rights, property, or safety;
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Services. For details on the cookies we use and how to manage them, please see our Cookie Statement.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymise it.

8. Data Security

We implement appropriate technical and organisational measures: such as encryption in transit, access controls, and hashed passwords: to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your data ("right to be forgotten");
• Restrict or object to certain processing;
• Request a portable copy of your data;
• Withdraw consent at any time;
• Opt out of marketing communications via the unsubscribe link;
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at admin@rnvsai.com. We may need to verify your identity before responding.

10. International Data Transfers

Your information may be processed in countries other than your own. Where we transfer personal data across borders, we take steps to ensure it receives an adequate level of protection in accordance with applicable law.

11. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

12. Third-Party Links

Our Services may contain links to third-party websites and services that we do not control. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date above. Material changes may be notified to you by email or through the Services.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• RNVS Inovative AI LLP
• Bangalore, Karnataka, India
• Email: admin@rnvsai.com
• Phone: +91 93419 54745